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1)   General Description

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Lower Costs, Increase Support

 

 

 

 

Timbuktu Pro is the ideal remote takeover tool for centralized Help Desks and Call Centers. It enhances centralized Systems Management applications with high performance remote control, and is critical in facilitating operating system and platform migrations across the enterprise. By providing a universal remote control tool, Timbuktu Pro Enterprise can maximize the capabilities of your IT administration and support personnel by making every machine accessible in real time and just a mouse click away. Your company will realize savings through faster problem or trouble ticket resolution, reduced end user downtime, increased productivity, and quicker response time. It is the only system allowing remote control and file transfer between Windows 3.x, Windows 95, Windows 98, Windows NT, Windows 2000 and Mac OS machines. Timbuktu Pro is the leading remote control solution for the Enterprise and has been selected as the Help Desk and Systems Management Remote Control technology of choice by organizations worldwide.

User Support Highlights

 

Support users with remote control.
Provides just-in-time training-instant support and service, when and where it's needed.
Works over multiple protocols simultaneously.
Update drivers or other files with fast, efficient file transfer

3)   Multi-Platform Compatibility

4)   Administration and Security

5)   Enterprise Application Integration

6)   Enterprise Technical Support

7)   System Requirements

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